Hospitality Management
Overview
CIS College’s Hospitality Management course introduces you to the structure and daily operations of the hospitality industry. Across 48 hours, you will explore what makes hospitality unique, how hotels are organized into departments, and how each department works together to deliver a smooth guest experience.
You will move from the big picture, tourism segments and the reasons people travel, down to practical operational knowledge covering front office, housekeeping, food and beverage service, and the basics of hospitality sales, human resources, accounting, and maintenance.
What You Will Learn
- The characteristics and history of the hospitality industry and the segments of tourism it serves
- How hotels are organized into departments and how the rooms division functions
- The stages of the guest cycle and the different types of reservations
- How the food and beverage department operates, including menu types and service and cooking principles
- Food safety and HACCP standards used in hospitality operations
- How menu costing and menu engineering are used to plan a profitable menu
- The basics of sales, marketing, human resources, accounting, and maintenance in a hotel setting
Course Curriculum
| Module | What you cover |
|---|---|
| Introduction to Hospitality | Overview of the hospitality industry, segments of tourism, reasons for travel, and the characteristics and history of the industry |
| Hotel Departments and Rooms Division | How hotel departments are structured, and the functions of reception, reservation, information, uniformed services, and housekeeping |
| Guest Cycle and Reservations | The stages of the guest cycle and the different types of reservations |
| Food and Beverage Department | Menu types, service principles, and cooking principles used in hotel food and beverage operations |
| Food Safety and HACCP | Food safety standards and HACCP principles applied in hospitality settings |
| Menu Costing and Engineering | Pricing menus accurately and designing menus for profitability |
| Sales, Marketing, and Human Resources | The basics of the sales and marketing department and hospitality human resources |
| Accounting and Engineering Basics | Basic accounting statements and the role of the engineering and maintenance department |
Target audiences
- Anyone interested in a career in the hospitality or tourism industry
- Beginners looking for a foundational understanding of hotel operations
Requirements
- No prior hospitality experience required
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CIS College delivers practical, career-focused technical and vocational education in Lebanon. We turn hands-on training into real employment outcomes.
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