Administrative Assistant

0/0 Ratings

CIS branches across Lebanon and online

$ Price $450.00

Delivery type On-Campus or Online

Capacity Unlimited

Level All levels

Duration 16 Hours

Lessons 8

Enroll WhatsApp Us

Overview

This 16 hour course prepares you to work confidently as an administrative assistant in any office setting. You will build the practical mix of skills that keeps an office running smoothly: clear communication, organized files, dependable customer service, and comfort with everyday office software.

The course moves from the fundamentals of professionalism and workplace ethics through hands on practice with Microsoft Word, Excel, PowerPoint, and Outlook, filing and records management, basic accounting tasks such as invoicing and reconciliation, and problem solving on the job. You finish with a practical module where you apply everything you have learned to real office scenarios.

What You Will Learn

Communicate clearly and professionally with colleagues, clients, and supervisors, in writing and in person
Use Microsoft Word, Excel, PowerPoint, and Outlook confidently for daily office tasks
Set up and maintain filing systems and manage office records and supplies
Prioritize tasks and manage time to meet deadlines
Handle customer inquiries and phone calls with proper etiquette
Perform basic accounting tasks including invoicing, reconciliation, and budget tracking
Apply problem solving and decision making skills to everyday office challenges
Practice all core administrative skills through realistic office simulations

Course Curriculum

Module	What you cover
Module 1: Introduction to Administrative Assistance	The role and responsibilities of an administrative assistant, why administrative support matters to an organization, and workplace professionalism and ethics
Module 2: Communication Skills	Verbal and written communication, business emails and memos, professional letters, and phone etiquette
Module 3: Office Technology	Hands on practice with Microsoft Word, Excel, PowerPoint, and Outlook, plus an introduction to Google Sheets and file management on your computer
Module 4: Organization Techniques	Time management and task prioritization, setting up filing and records management systems, and managing office supplies and stock
Module 5: Customer Service	Understanding what clients and visitors need, handling inquiries and complaints, and delivering good phone and in person service
Module 6: Basic Accounting and Bookkeeping	Working with invoices and receipts, data entry and record keeping, account reconciliation, and basic budget tracking
Module 7: Problem Solving and Decision Making	Identifying office challenges, analyzing problems, making sound decisions, and resolving conflict
Module 8: Practical Application	Simulations and role plays that bring everything together, including real world office scenarios and a hands on project planning exercise

Who This Course Is For

This course is for anyone starting out or currently working in an administrative or office support role, and for anyone who wants a solid, practical grounding in office management skills.

Target audiences

Anyone starting out in an administrative assistant or office support role
Current administrative staff looking to strengthen their office management skills

Requirements

No prior administrative experience required
Basic computer literacy is helpful