Customer Service and Sales

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CIS branches across Lebanon and online

$ Price $500.00

Delivery type On-Campus or Online

Capacity Unlimited

Level All levels

Duration 24 Hours

Lessons 12

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Overview

This 24 hour Customer Service and Sales course equips you with the skills to build a professional career in sales and customer service. You will learn how to greet, interact with, and answer customer inquiries, handle complaints politely, and communicate in a way that keeps customers coming back.

On the sales side, you will learn how to work as part of a sales team, follow up on leads, and close deals across a variety of products and services, backed by practical customer analysis and time and stress management skills for a busy customer-facing role.

What You Will Learn

Greet, interact with, and answer customer inquiries professionally
Handle complaints politely and give useful feedback to supervisors
Communicate in a way that helps you retain customers
Close sales deals successfully
Work as part of a sales team and follow up on leads
Apply your selling techniques across a variety of products and services
Read customer behavioral styles and adjust your approach accordingly
Manage your time and stress in a busy customer-facing role

Course Curriculum

Module	What you cover	Hours
Introduction to Customer Service	What customer service is, internal and external customers, and building a customer friendly attitude	2
Customer Service Communication Skills	Verbal and non-verbal communication, body language, choice of words, and tone of voice	2
Customer Analysis: Knowing Your Customer	Customer expectations and behavioral styles, from results oriented to people oriented	2
Calming Upset Customers	What makes customers upset, avoiding upsets, and the key steps to calming an upset customer	2
Time Management Strategies	Taking control of your time, task analysis, and task prioritization	2
Stress Management Strategies	What causes stress and practical ways to manage or reduce it in a customer-facing role	2
Defining the Sales Process	Types of sales, common sales approaches, and key sales terminology	2
Delivering Presentations That Sell	Matching features and benefits to customer needs and outlining your unique selling proposition	2
Managing the Sale	Sales psychology, guiding the conversation, and competing without competing on price	2
Following Up	Thank you notes, resolving customer service issues, and staying in touch with clients	2
Products	The difference between goods and services and how to sell luxury versus essential products	2
Manage Your Pipeline	What a sales pipeline is, the stages from prospect to customer, and tracking where each prospect stands	2

Who This Course Is For

Front line sales and customer service staff and retail associates
Anyone starting out in a customer-facing sales role

Target audiences

Front line sales and customer service staff, retail associates, and anyone starting out in a customer-facing sales role

Requirements

No prior experience required